Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped.    If your order has been paid for and you need to change or cancel it, please contact us within 12 hours

Refunds

Your satisfaction is our #1 priority.   We want you to shop with confidence.   That’s why we proudly offer a satisfaction guarantee that ensures you’ll receive your item on time and as described

Our highest priority is to make you happy, so everyone who shops on youngyearsonline.com receives the following guarantees:

• full refund if you do not receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing)
• full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
• for certain health and personal care items

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at support@youngyearsonline.com and we will refund the purchase price.    You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.  

To complete a refund we require proof of purchase or receipt

Sale Items

Our regular priced items may be refunded.  Unfortunately sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged.   If you need to exchange it for the same item, send us an email at support@youngyearsonline.com

When emailing us, please also send a picture of the damaged or defective product

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, please email us with your request for a replacement or refund

Please do not send your purchase back to us unless we authorize you to do so.   We are happy for you to simply donate your item instead

We are always ready to give you the best solutions!