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Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page.  Try to enter a general description.   The more keywords you use, the less products you will get in the results page.   When you find a product you’re interested in, simply click the product name or the product image for more details

What is the currency of the store?   Can I pay in another currency?

For your convenience, all prices will be shown in local currency depending on which country (GEO IP address) you, the customer are in.   However, when you check out, you will be billed in USD.   Your bank or card service provided will automatically convert your total depending on their current conversion rates

Can I cancel my order?

Orders can be cancelled until they are shipped.   If your order has been paid for and you need to change or cancel it you must contact us within 12 hours.  Once the packaging and shipping process has started it can no longer be cancelled

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume.   Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.    For more details on how shipping costs are calculated, please contact us directly

How long will my order take to arrive?

Generally your order will be shipped within 1-2 days. For most countries, such as USA, RU, AU, NZ and most EU countries, you will receive it in 10-30 days. But for remote countries, such as Brazil, Mexico and Chile, delivery time is about 30-60 days.  If u prefer fast delivery this can be arranged at extra cost. Sorry for any inconvenience this may cause

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

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