Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Other Countries |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Young Years Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://youngyearsonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@youngyearsonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@youngyearsonline.com
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Nice product and quality, looks really amazing!
A little big for 12/18 but very pretty
The product is very good the only bad thing is that it does not bring template inside
superb . i love it!
Excellent product! Roomy and beautiful!
Have reached after niecałych 2 weeks! Shipping Courier Mail Polish. Very cool leather first walkers.
I ordered 2, my baby loves them and is walking her first steps in them. They are in good quality. I recommend them.
Soft slippers, the sole, like the Czech, the back is fixed on an elastic band, there is no smell, sewing is very neat! Does not slip on the tile, not on the laminate. The child is delighted, it is a pity that they do not sew large sizes, the older daughter requires the same)) for the younger 1,3, the foot size 21-22 ordered 6 size, turned out with a margin, but not critical, you can walk! Thank you store!
I´m very pleasant suprised of quality material and sewing. Shoes did not deformed during shipping thanks to stuffing of wool inside. Son was happy of pictures of tractors and he likes wearig them. Shipping was fast only 30 days to Czech Republic. Completely recommend.
Lovely leather sneakers. There is a small smell, checked. at 13 cm a little big, but the child runs without problems.
Slippers cool rozmiarowka to agree future after a month have peculiar smell hope you wywietrzeja
Great shoes for my 13 month daughter. Her feet is about 13 cm, and there are a 1 cm space, so will fit for longer time
It's the 3 I buy and they're great quality very good
Baby very good quality, thick skin, no smell, mięciutkie and well hold the foot baby. Size consistent with the description, definitely zamówię even larger. Shipment szła less than 2 weeks.
Very nice shoes, well made, fragrance skin liczę that fast ulotni. First walkers are on a wide foot. Next quickly 3 wks
Quality product. Leather. Fast shipping (only 2 weeks to Hungary). I am satisfied, recommend the store.
The quality is quite well and good fitting for my baby
Leather cats. soft. Cute. Shipping super fast! . But everyone is happy
Very beautiful but smell other than that of the leather very strong even after washing.
Super beautiful pleasantly surprised